Privacy Policy

Introduction

This Privacy Policy explains how Patriot Roofing & Builders collects, uses, and protects information that you provide when you visit our website at www.patriotroofingbirmingham.com (the “Website”). We value your privacy and are committed to protecting your personal information. This policy outlines what data we collect, how we use it, and the choices you have regarding your information.

Patriot Roofing & Builders’s website is hosted and supported by Westover Web on Pressable, and all data storage information outlined in this policy applies to data collected through our website.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Physical address
• Company name (if applicable)
• IP address and browser information
• Information you voluntarily provide through contact forms, quote requests, or other submissions on our website

Non-Personal Information

We also collect non-personal information such as:

• Browser type
• Device information
• Operating system
• Website usage data
• Referring websites

2. How We Collect Information

We collect information from you through:

• Contact forms
• Quote request forms
• Newsletter sign-ups
• Customer feedback or reviews
• Phone calls or text messages
• Emails
• Website analytics tools
• Cookies and similar tracking technologies

3. Why We Collect Your Information

We collect and use your personal information for the following purposes:

• To provide and improve our roofing services
• To process and fulfill your service requests or quotes
• To communicate with you about your service inquiries, projects, or appointments
• To send service updates, maintenance reminders, and notifications
• To send promotional offers, newsletters, and marketing communications (with your consent)
• To enhance and personalize your experience on our website
• To improve our website functionality and user experience
• To comply with legal obligations
• To detect and prevent fraud or misuse of our services
• To conduct market research and analysis

4. How We Protect Your Information

We take the security and protection of your personal information seriously and implement appropriate measures to safeguard it:

• We use industry-standard security protocols to protect data transmission
• We store data on secure servers with restricted access
• We implement access controls and authentication procedures for our staff
• We regularly review and update our security practices
• We require third-party service providers to maintain similar levels of data protection
• We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law

While we implement these safeguards, please be aware that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and business (such as Westover Web and Pressable, who host and support our website)
• Professional service providers (like payment processors or email service providers)
• Legal authorities when required by law or to protect our rights
• Third parties in the event of a merger, acquisition, or business transfer

Any third parties with whom we share your information are contractually obligated to maintain its confidentiality and security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings and our cookie consent tool.

7. Your Privacy Rights and Choices

You have certain rights regarding your personal information:

• Access and Update: You may request to access or update the personal information we have about you.
• Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.
• Delete: You may request deletion of your personal information, subject to any legal retention requirements.
• Data Portability: You may request a copy of your data in a structured, commonly used format.
• SMS Opt-Out: You can opt out of SMS messages by replying “STOP” to any of our text messages.

8. SMS Communication Disclosure

By providing your phone number to Patriot Roofing & Builders, you agree to receive text messages from us regarding your roofing services, appointments, updates, and promotional offers. Message and data rates may apply. Message frequency varies. Reply “STOP” to opt out. Standard message and data rates may apply.

9. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: